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FAQ

Vulcan Global Services Empowering Heavy Transport
With a sound global marketing and service network, Vulcan offers one-stop customized solutions and full-lifecycle support for oversize and heavy transport equipment worldwide.
To address your common inquiries about product selection, equipment operation, maintenance and customized services, we have sorted out frequently asked questions. We provide comprehensive answers to help you fully understand Vulcan’s intelligent oversize transportation equipment and full-lifecycle service support.
Company Strength & Qualification
  • Q1: What kind of enterprise is Vulcan?
    A: Yangzhou Vulcan Machinery Manufacturing Co., Ltd. is a national high-tech enterprise and a national specialized, refined, differential and innovative little giant enterprise. We specialize in the R&D, design, and manufacturing of customized intelligent transportation equipment and loading solutions for oversize and heavy cargo, with professional technical research centers and independent innovation capabilities.
  • Q2: What are the company’s R&D and production capabilities?
    A: Covering an area of 68,000 square meters, the company owns provincial-level engineering technology research centers and enterprise technology centers. We hold 66 national technical patents, including 12 invention patents, and have won the First Prize of Jiangsu Provincial Science and Technology Award for our core air suspension technology. We maintain long-term industry-university-research cooperation with well-known domestic universities to achieve continuous technological iteration.
Product Specifications & Application
  • Q1: What is the load capacity range of Vulcan’s transportation equipment?
    A: Our intelligent transportation equipment covers a load range from 100 tons to 5,000 tons, capable of handling super-heavy, super-wide, super-long, super-high, and ultra-precision oversize cargo transportation demands.
  • Q2: What industries are your products widely applied to?
    A: Our products serve diverse high-end fields including aerospace, military industry, shipbuilding, new energy and wind power, chemical industry, precision instruments, and large-scale key engineering projects worldwide.
  • Q3: Do you support non-standard customized transportation equipment?
    A: Yes. We provide fully customized intelligent transportation solutions tailored to different working conditions, cargo dimensions, and transportation scenarios, including multi-axle modular trailers, wind turbine blade transport vehicles and other special oversize transport equipment.
Global Service & Cooperation
  • Q1: Can you provide one-stop overall transportation solutions?
    A: We deliver full-cycle one-stop solutions covering customized scheme design, equipment manufacturing, on-site commissioning, technical training, and after-sales maintenance services for special transportation projects.
  • Q2: Does Vulcan have overseas service layouts?
    A: We have established wholly-owned overseas subsidiaries, including Japan JSV Co., Ltd. and Vulcan (Korea) Co., Ltd. We are one of only two qualified manufacturers of high-end customized intelligent oversize transport vehicles in Japan and the sole professional manufacturer in South Korea, providing localized overseas services. Meanwhile, Beijing Vulcan Special Equipment Co., Ltd. supports national defense and military construction projects.
Training, Spare Parts & After-sales Support
  • Q1: Do you provide professional technical training after equipment purchase?
    A: We provide online and offline dual-mode professional training. The courses cover product structure principles, on-site operation and marshalling standards, heavy-load transportation specifications, system debugging, daily maintenance, fault troubleshooting, and core patented technology application guidance.
  • Q2: Is the supply of original spare parts guaranteed?
    A: We supply full-range original spare parts, including axle components, air suspension and hydraulic system parts, electrical and intelligent control accessories, wind power transportation dedicated parts, and general wearing parts, ensuring rapid and stable spare part supply for global clients.
  • Q3: What after-sales services are included?
    A: We offer comprehensive full-lifecycle after-sales services, including remote fault diagnosis and debugging, on-site maintenance and overhaul, regular technical guidance, new technology updates, and continuous professional technical empowerment for global customers.
Product Advantages & Strengths
  • Q1: What are the core advantages of Vulcan’s products?
    A: Our equipment features high reliability, super load capacity, strong trafficability, and outstanding cost performance. Our self-developed core technologies fill the technical gaps in the high-end oversize transportation industry, breaking key technical bottlenecks and adapting to various complex and harsh working conditions, winning wide recognition from global industries.